Customer Success Associate

Company: Marvin
Location: Philadelphia
Posted on: April 22, 2025

Job Description:

Customer Success Associate





ID

2025-6361




Department

Customer Service



Position Type

Regular




Location


US-PA-Philadelphia






































Job Overview









Our Customer Success Associates bring our purpose to life by assisting the Customer Success team in guiding customers through their journey with Marvin Replacement. The Customer Success team curates an exceptional, personalized experience by focusing on the individual needs and being a consistent resource for our customers. Customer Success Associates assist Customer Success Managers with the execution of tasks behind the scenes to help ensure a seamless experience for each customer.













Highlights of your role

• Input data into Salesforce.
• Complete all aspects of job processing, including, reviewing sold jobs daily and creating orders for production, generating and managing contracts, communicating with field personnel,
• Making sure appropriate permits are obtained and ready.
• Complete pre-measure change orders, such as adding financiers and changing payment terms.
• Maintaining document accuracy, including the uploading of documents, notating payments, and creating post installation work orders.
• Maintaining payment records.
• Additional administrative functions for operations team as needed.
  
  
  
  
  
  
  
  
  
  
  
  
  
  Compensation
  
  
  
  
  
  
  
  
  
  $19-$22 per hour
  
  
  
  
  
  
  
  
  
  
  
  
  
  You're a good fit if you have (or if you can)
  
  
  
  
  
  
  
  
  
  
  • Outstanding organizational skills and able to balance multiple priorities
  • A willingness to upgrade knowledge as required and ability to adapt to new technology
    
    
    
    
    
    
    
    
    
    
    
    
    
    Also want to make sure you have
    
    
    
    
    
    
    
    
    
    
    • High school diploma or equivalent
    • High attention to detail
    • Previous office/administrative experience
    • Salesforce and/or CRM experience would be beneficial.
    • Proficient in MS office (Word, Excel, Outlook)
      
      
      
      
      
      
      
      
      
      
      
      
      
      We invite you to See Yourself at Marvin
      
      
      
      
      
      
      
      
      
      From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! Some of our unique and most popular benefits include:
      • $300 annual wellbeing account to spend on what helps you feel happy + healthy
      • Better Living Day! (a paid day off to go have some fun)
      • Annual profit sharing - recognizing everyone's contribution to Marvin's success
      • Giving at Marvin - participate in organized volunteer opportunities
      • Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardshipsJoin the more than 8,000 Marvin team members to experience these benefits and more. Apply today!
        
        
        
        
        
        
        
        
        
        
        
        
        
        Marvin is an Equal Opportunity Employer
        
        
        
        
        
        
        
        
        
        This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position.
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        

Keywords: Marvin, Newark , Customer Success Associate, Other , Philadelphia, New Jersey